Most businesses have experienced a technology issue like this at some point: A critical system stops responding. Staff cannot access the information they need. Calls start coming through, but nobody is quite sure whether the issue will be resolved in five minutes or five hours. “The system’s really slow today, sorry”. Whether it’s a practice … Read more
IT user authority levels are really the same as any other authority structure in your workplace. The business owner makes the overarching choices, managers are responsible for processes, and the employees make the business run day to day. In a secure setup, not all users have the same authority levels – and for very good … Read more
If you are reading this at work, chances are you currently have several tabs open, a few emails waiting for replies, and at least one system running slower than you would like. Most people who work with computers every day know the basics, but there are still plenty of myths, half-truths, and surprisingly useful things … Read more
Trust is built here – In every privacy complaint. In every resolution. Privacy Awareness Week (PAW) is an annual program designed to bring attention to your rights to privacy, and the importance of protecting your personal data. The Office of the Australian Information Commissioner (OAIC) runs PAW each year alongside each state and territory, to ensure … Read more
Phone systems are easy to take for granted until a call is missed, dropped, or sent to the wrong place. The signs are usually small, but familiar: A patient tries to confirm an appointment but gets a busy tone. A client calls back because the first call dropped out. A team member transfers a call, … Read more
What is it? Business Email Compromise (BEC) is a type of targeted phishing, or ‘spear phishing’. This is when cybercriminals create fake emails, or infiltrate legitimate emails, to scam businesses. Email is a common entry point for cyberattacks, as criminals can pretend to be a trusted contact: you receive a suspicious email from someone you know, … Read more
Most people have experienced an IT issue at work. A system that suddenly won’t load. A login that stops working. An appointment program that freezes halfway through the day. An email that looks like it came from the boss but feels slightly, or very wrong. When things like this happen, the first instinct is usually … Read more
Businesses are now regularly utilising AI programs in their daily operations. These tools can assist productivity, create automations and reduce overhead across multiple industries, from medical centres to law firms. Quo Group is proudly partnered with Lyrebird Health, an AI clinical assistant that supports doctors and healthcare professionals take notes, dictate records, and integrate documents. … Read more
It often starts with something small… A text saying a new login was detected from another device. An email asking you to confirm an account to avoid it being locked. A prompt to sign in again when you normally wouldn’t need to. Nothing obviously wrong, but enough to feel a little off. These signs are … Read more
While there might be a lot of scary and dangerous parts of the technological world, there’s always time to take a moment and appreciate the good parts too!This Valentine’s season, Quo Group is showing some love to a few of our absolute favourite things about cybersecurity!Because who doesn’t want to feel protected and secure? Quo … Read more