A data breach can trigger much more than an IT investigation. For healthcare practices and other businesses handling sensitive information, the first 72 hours may involve assessing what happened, protecting systems, notifying patients or clients, and determining whether the OAIC needs to be informed. In this InfoByte The first 72 hours Patient and client notifications … Read more
When the office internet drops out, the provider is often the first place businesses look. Sometimes the provider is responsible. Just as often, the connection reaching the building is working normally, and the issue sits somewhere within the office network. An office network is made up of much more than an internet connection. Understanding how … Read more
Data breaches are no longer scary one-off events, they’re becoming morecommonplace. We’ve all seen it in the news, events like Booking.com in April 2026 andQueensland Department of Education in May 2026: unauthorised third parties gainaccess to emails, passwords, credit card information, addresses, and more, then sell iton the dark web, use it to steal identities, … Read more
Most businesses have experienced a technology issue like this at some point: A critical system stops responding. Staff cannot access the information they need. Calls start coming through, but nobody is quite sure whether the issue will be resolved in five minutes or five hours. “The system’s really slow today, sorry”. Whether it’s a practice … Read more
IT user authority levels are really the same as any other authority structure in your workplace. The business owner makes the overarching choices, managers are responsible for processes, and the employees make the business run day to day. In a secure setup, not all users have the same authority levels – and for very good … Read more
If you are reading this at work, chances are you currently have several tabs open, a few emails waiting for replies, and at least one system running slower than you would like. Most people who work with computers every day know the basics, but there are still plenty of myths, half-truths, and surprisingly useful things … Read more
Trust is built here – In every privacy complaint. In every resolution. Privacy Awareness Week (PAW) is an annual program designed to bring attention to your rights to privacy, and the importance of protecting your personal data. The Office of the Australian Information Commissioner (OAIC) runs PAW each year alongside each state and territory, to ensure … Read more
Phone systems are easy to take for granted until a call is missed, dropped, or sent to the wrong place. The signs are usually small, but familiar: A patient tries to confirm an appointment but gets a busy tone. A client calls back because the first call dropped out. A team member transfers a call, … Read more
What is it? Business Email Compromise (BEC) is a type of targeted phishing, or ‘spear phishing’. This is when cybercriminals create fake emails, or infiltrate legitimate emails, to scam businesses. Email is a common entry point for cyberattacks, as criminals can pretend to be a trusted contact: you receive a suspicious email from someone you know, … Read more
Most people have experienced an IT issue at work. A system that suddenly won’t load. A login that stops working. An appointment program that freezes halfway through the day. An email that looks like it came from the boss but feels slightly, or very wrong. When things like this happen, the first instinct is usually … Read more